Osiligilai Maasai Lodge will accept bookings by email or Tour Operator Booking Voucher emailed to our Booking office.
Email address for bookings is: firstname.lastname@example.org
All bookings must clearly include the following information:
To confirm a booking more than 30 days in advance a deposit of 50% is required. Final payment is needed at 30 days.
For bookings made within 20 days of arrival, 100% payment should be made immediately – no provisional bookings can be made within 20 days.
Provisional (block / allotment) bookings: Provisional advance bookings can be made by prior agreement with management. 100% payment is due 30 days in advance of dates. If we get other bookings for the same dates we reserve the right to request payment the for blocked space, and to re-allocate tents if no payment is received.
Amendments can only be made by email or booking voucher. No amendments are accepted by phone. Down amendments within 30 days of arrival are considered to be a cancellation of those rooms and our cancellation policy applies.
Credit Notes: All credit notes must be redeemed within 6 months of issue.
Management Reserves the right to:
Osiligilai Maasai Lodge cannot take responsibility for guest’s medical problems and are not responsible for medical evacuation of guests in an emergency. It is assumed that the Tour Operator / Agent making the booking has implemented proper procedures for the medical care of their guests – including evacuation - in an emergency.
Osiligilai Maasai Lodge makes every effort to ensure the safety of guests, but cannot accept any responsibility for accidents or incidents of any nature involving guests, staff, vehicles, or wildlife while staying at Osiligilai Maasai Lodge
Any disputes about reservations, payments or complaints about quality of service should be made in writing within 7 days of the event or will be deemed to have not occurred, with no compromise made to outstanding monies.